[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#0B0B0B” background_image=”https:\/\/www.viac.eu\/wp-content\/uploads\/2025\/01\/abschluss-adobestock-d-donsonpeopleimages-com-577544999-scaled.jpeg” min_height=”60vh” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” background_color=”#ffffff” max_width=”935px” module_alignment=”left” custom_margin=”280px|auto||auto|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#0B0B0B” text_font_size=”18px” header_font=”|700|||||||” header_text_align=”left” header_font_size=”60px” custom_margin=”||||false|false” custom_padding=”|||80px|false|false” global_colors_info=”{}”]<\/p>\n
The Vienna International Arbitral Centre (VIAC) of the Austrian Federal Economic Chamber (WKO) offers companies a neutral and independent forum for mediation proceedings.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#ffffff” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”What is Mediation?” _builder_version=”4.27.4″ _module_preset=”default” title_font_size=”32px” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#0B0B0B” text_font_size=”18px” global_colors_info=”{}”]<\/p>\n
Mediation is a voluntary, structured and confidential procedure in which the parties aim to resolve a dispute with the assistance of a neutral third-party, the mediator.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”For Businesses” _builder_version=”4.27.4″ _module_preset=”default” header_text_color=”#FFFFFF” body_text_color=”#FFFFFF” body_font_size=”18px” background_color=”#cc002b” custom_margin=”||||false|false” custom_padding=”30px|30px|30px|30px|false|false” global_colors_info=”{}”]<\/p>\n
Mediation offers businesses a comprehensive resolution of conflicts, the avoidance of potential escalations as well as the avoidance of potentially expensive and lengthy processes.<\/p>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”For Mediators” _builder_version=”4.27.4″ _module_preset=”default” header_text_color=”#FFFFFF” body_text_color=”#FFFFFF” body_font_size=”18px” background_color=”#cc002b” custom_margin=”||||false|false” custom_padding=”30px|30px|30px|30px|false|false” global_colors_info=”{}”]<\/p>\n
Neutral third parties\/mediators conduct the mediation process impartially and independently, and assist the parties to reach their own agreement on the settlement final resolution of the dispute.<\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#e8e8e8″ locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”32px” header_2_font_size=”32px” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font_size=”18px” global_colors_info=”{}”]<\/p>\n
During a mediation proceeding, companies benefit from the support of VIAC as a competent and neutral mediation centre:<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,1_5,1_5,1_5,1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Neutral and independent forum” use_icon=”on” font_icon=”agsdix-fa6s fa-scale-balanced||fa||400″ icon_color=”#4D4D4D” _builder_version=”4.27.4″ _module_preset=”default” body_font_size=”18px” global_colors_info=”{}”]<\/p>\n
VIAC is a neutral and independent forum when it administers mediations.<\/p>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Experience and know-how” use_icon=”on” font_icon=”agsdix-fas fa-graduation-cap||fa||400″ icon_color=”#4D4D4D” _builder_version=”4.27.4″ _module_preset=”default” body_font_size=”18px” global_colors_info=”{}”]<\/p>\n
VIAC Mediations are conducted in a professional manner. VIAC has almost a decade of experience in administering mediation proceedings.\u00a0<\/p>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Structure and transparency” use_icon=”on” font_icon=”agsdix-fas fa-glasses||fa||400″ icon_color=”#4D4D4D” _builder_version=”4.27.4″ _module_preset=”default” body_font_size=”18px” global_colors_info=”{}”]<\/p>\n
The Vienna Rules allow for structured and transparent proceedings.<\/p>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Flexibility” use_icon=”on” font_icon=”agsdix-fas fa-road||fa||400″ icon_color=”#4D4D4D” _builder_version=”4.27.4″ _module_preset=”default” body_font_size=”18px” global_colors_info=”{}”]<\/p>\n
The Vienna Rules serve as a flexible basis for mediations. The proceedings can be tailored to the parties’ needs.\u00a0<\/p>\n
[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Confidentiality” use_icon=”on” font_icon=”||divi||400″ icon_color=”#4D4D4D” _builder_version=”4.27.4″ _module_preset=”default” body_font_size=”18px” global_colors_info=”{}”]<\/p>\n
Mediation meetings are held in private.\u00a0<\/p>\n
[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.0″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”32px” header_2_font_size=”32px” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font_size=”18px” global_colors_info=”{}”]<\/p>\n
–\u00a0Model clauses: VIAC provides a variety of model clauses providing for mediation proceedings administered by VIAC, which may be included in advance in the parties’ contracts . Model clauses are also available for parties, if they wish to submit a dispute that has already arisen to mediation. [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#e8e8e8″ locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” header_font_size=”32px” header_2_font_size=”32px” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font_size=”18px” custom_padding=”||0px|||” global_colors_info=”{}”]<\/p>\n The mediation process is initiated by the submission of a request for mediation. The specific course of the mediation process is determined by the mediator in consultation with the parties. The Vienna Mediation Rules, which have been in effect since 1 July 2021, serve as the framework. The Vienna Mediation Rules contain certain minimum standards as well as safeguards in the event that no agreement is reached pertaining to individual aspects of the mediation process.<\/p>\n Mediation proceedings establish legal certainty and settle the legal dispute. In most cases, there is still a good basis for a dialogue between the parties after the conclusion of the mediation process and the business relationship remains intact.<\/p>\n A successful mediation results in a binding agreement between the parties to the dispute.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][dsm_card title=”Model Mediation Clauses” badge_text=”Badget Text” button_text=”Read more” button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIyMjkifX0=@” button_url_new_window=”on” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” background_color=”#8e8e8e” custom_button=”on” button_text_size=”14px” button_text_color=”#ffffff” button_border_radius=”0px” button_icon=”=||divi||400″ button_on_hover=”off” height=”360px” custom_padding=”30px|30px|30px|30px|false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n If parties wish to submit their dispute to mediation under the Vienna Mediation Rules, they can conclude a mediation clause based on the VIAC Model Mediation Clauses. There are standard model mediation clauses and mediation clauses for investment mediations available.<\/span><\/p>\n [\/dsm_card][dsm_card title=”Resources for Mediators” badge_text=”Badget Text” button_text=”Read more” button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI2OSJ9fQ==@” button_url_new_window=”on” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” background_color=”#8e8e8e” custom_button=”on” button_text_size=”14px” button_text_color=”#ffffff” button_border_radius=”0px” button_icon=”=||divi||400″ button_on_hover=”off” height=”360px” custom_padding=”30px|30px|30px|30px|false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n VIAC regularly compiles resources for medators to assist them in conducting proceedings under the Vienna Mediation Rules and to facilitate cooperation with the VIAC Secretariat.<\/span><\/p>\n [\/dsm_card][dsm_card title=”Cost Calculator” badge_text=”Badget Text” button_text=”Read more” button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI1MCJ9fQ==@” button_url_new_window=”on” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” background_color=”#8e8e8e” custom_button=”on” button_text_size=”14px” button_text_color=”#ffffff” button_border_radius=”0px” button_icon=”=||divi||400″ button_on_hover=”off” height=”360px” custom_padding=”30px|30px|30px|30px|false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n The cost calculator is a tool to get an overview of the expected procedural costs for VIAC arbitration proceedings. The actual calculation of the Advance on Costs shall be made by the Secretary General after the proceedings have been initiated.<\/span><\/p>\n [\/dsm_card][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][dsm_card title=”Mediator Search” badge_text=”Badget Text” button_text=”Read more” button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjEwNzMifX0=@” button_url_new_window=”on” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” background_color=”#8e8e8e” custom_button=”on” button_text_size=”14px” button_text_color=”#ffffff” button_border_radius=”0px” button_icon=”=||divi||400″ button_on_hover=”off” height=”360px” custom_padding=”30px|30px|30px|30px|false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n VIAC offers mediation practitioners the possibility to create a profile and present themselves. The mediators\u2019 profiles are non-binding and do not constitute the institution\u2019s recommendation. The parties and the VIAC Board are free to nominate and appoint mediators.<\/span><\/p>\n [\/dsm_card][dsm_card title=”Mediation Rules (%22Vienna Mediation Rules%22)” badge_text=”Badget Text” button_text=”Read more” button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6Ijk0MSJ9fQ==@” button_url_new_window=”on” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” background_color=”#8e8e8e” custom_button=”on” button_text_size=”14px” button_text_color=”#ffffff” button_border_radius=”0px” button_icon=”=||divi||400″ button_on_hover=”off” height=”360px” custom_padding=”30px|30px|30px|30px|false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n A new version of the VIAC Arbitration and Mediation Rules came into force on January 1, 2025. They are applicable to all proceedings initiated or to be initiated after December 31, 2024.<\/span><\/p>\n [\/dsm_card][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Mediation Basics The Vienna International Arbitral Centre (VIAC) of the Austrian Federal Economic Chamber (WKO) offers companies a neutral and independent forum for mediation proceedings.Mediation is a voluntary, structured and confidential procedure in which the parties aim to resolve a dispute with the assistance of a neutral third-party, the mediator.Mediation offers businesses a comprehensive resolution of conflicts, the avoidance of potential escalations as well as the avoidance of potentially expensive and lengthy processes.Neutral third parties\/mediators conduct the mediation process impartially and independently, and assist the parties to reach their own agreement on the settlement final resolution of the dispute.Advantages of VIAC Mediation ProceedingsDuring a mediation proceeding, companies benefit from the support of VIAC as a competent and neutral mediation centre:VIAC is a neutral and independent forum when it administers mediations.VIAC Mediations are conducted in a professional manner. VIAC has almost a decade of experience in administering mediation proceedings.\u00a0The Vienna Rules allow for structured and transparent proceedings.The Vienna Rules serve as a flexible basis for mediations. The proceedings can be tailored to the parties’ needs.\u00a0Mediation meetings are held in private.\u00a0VIAC Services in Mediation Proceedings-\u00a0Model clauses: VIAC provides a variety of model clauses providing for mediation proceedings administered by VIAC, which may […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-1326","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.viac.eu\/en\/wp-json\/wp\/v2\/pages\/1326","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.viac.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.viac.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.viac.eu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.viac.eu\/en\/wp-json\/wp\/v2\/comments?post=1326"}],"version-history":[{"count":21,"href":"https:\/\/www.viac.eu\/en\/wp-json\/wp\/v2\/pages\/1326\/revisions"}],"predecessor-version":[{"id":6246,"href":"https:\/\/www.viac.eu\/en\/wp-json\/wp\/v2\/pages\/1326\/revisions\/6246"}],"wp:attachment":[{"href":"https:\/\/www.viac.eu\/en\/wp-json\/wp\/v2\/media?parent=1326"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
– Support in relation to selecting experienced mediators: VIAC\u2019s Secretariat can propose suitable candidates. If the parties do not jointly agree on a mediator, the VIAC Board appoints a mediator.
<\/span>– The Secretariat will request a declaration from the mediator regarding their impartiality and independence, availability, qualifications, acceptance of the appointment and compliance with the Vienna Mediation Rules.
<\/span>– Collection of advances on costs: The Secretariat calculates the approximate costs of the disputes and requests both parties to pay these amounts in the form of the advance on costs.
<\/span>– Further services and organisation
<\/span>– One-stop-shop solution: A subsequent arbitration procedure is possible, should the mediation process remain unresolved mediation procedure (in whole or in part).<\/span><\/p>\nCourse and Outcome of VIAC Mediation Proceedings<\/h2>\n